Gift certificates are valid for twelve months and may be exchanged for any other services or products. Caracalla does not give cash refunds on gift certificates.

Caracalla does not give cash refunds on products. You may only exchange unopened products.

We will be glad to special order any item your little heart desires as long as prepayment is received. These items may not be returned or exchanged, sorry!

All prices for Caracalla products and services are tax included and rounded to the nearest dollar so you never have to worry about exact change!

Caracalla does not offer our employees commission on retail sales, so that they may help you to purchase exactly what you need without high pressure.

We ask that you do not tip on credit cards or on your checks. Please write a personal check to the staff member or bring your own cash to tip the staff. This helps us greatly, not having to keep so much cash & change in the building, very appreciated!

Payment for services is due at the time the services are rendered please!

Services are guaranteed for one week on all haircuts, colors, and perms. (Chemical services are only guaranteed when the recommended products are used.)

When scheduling three or more services, we will need a credit card to hold your appointments. (Caracalla accepts all major credit cards.)

There is a charge for repeated no-shows or last-minute cancellations, due to the amount of lost income these generate.

There is a service charge of $25 on all returned checks.